Refund Policy
At RYZZFIT, we believe in flexibility, fairness, and transparency. Since we operate on a no-contract basis, we aim to provide a straightforward refund policy that ensures the best experience for our clients while complying with Berlin’s consumer protection laws (including the German Civil Code – BGB).
Please read this policy carefully to understand our terms regarding cancellations, refunds, and special cases.
1. Refunds & Cancellations for Personal Training and Classes
1.1. Single Sessions & Class Packages
-
You can cancel or reschedule a booked session/class up to 24 hours before the start time for a full refund or rescheduling without penalty.
-
Late Cancellations (within 24 hours): No refund will be issued, but we may allow rescheduling in exceptional cases (e.g., medical emergencies).
1.2. Memberships & Subscriptions
-
Since we do not require contracts, you are free to cancel your monthly subscription anytime before the next billing cycle.
-
Cancellations made after a billing cycle has started will not be refunded, but your access will continue until the end of the paid period.
2. Refunds for Online Programs & Digital Products
-
Purchases of online training programs, digital meal plans, and e-books are non-refundable once the product has been accessed or downloaded.
-
If you experience technical issues preventing access to the purchased content, we will provide support or offer a replacement.
3. Exceptions for Refunds
We understand that unforeseen situations may arise. In the following cases, we may consider partial or full refunds:
3.1. Medical Conditions
-
If you are unable to continue training due to a serious medical condition (e.g., injury, surgery, or long-term illness), you may request a refund for unused sessions.
-
A doctor’s certificate may be required to process the request.
3.2. Relocation
-
If you permanently move outside of Berlin and cannot continue training at RYZZFIT, you may be eligible for a partial refund for any unused prepaid sessions or packages.
-
Proof of relocation (e.g., rental agreement, deregistration document) may be required.
3.3. Dissatisfaction with Services
-
If you are not satisfied with a training session, we encourage you to speak with us immediately. While refunds are not guaranteed, we will assess complaints on a case-by-case basis.
4. Non-Refundable Services
Certain services are strictly non-refundable, including:
-
Gift cards or vouchers (unless required by law).
-
Discounted promotional offers (e.g., Black Friday deals, introductory trial packages).
-
Missed sessions (no-shows without cancellation).
-
Customized meal plans and fitness programs once delivered.
5. How to Request a Refund
To request a refund, please follow these steps:
-
Send an email to [Your Email] with the subject line: “Refund Request – [Your Name].”
-
Provide your booking details, including the date of purchase and the service you wish to cancel.
-
Explain the reason for your refund request (medical, relocation, dissatisfaction, etc.).
-
Attach any required documentation (e.g., doctor’s note, relocation proof).
We aim to process refund requests within 7 business days using the original payment method. If payment was made via cash, a bank transfer may be required.
6. Legal Compliance & Consumer Rights in Berlin
Our refund policy aligns with German consumer protection laws, including:
-
BGB § 355 (Right of Withdrawal) – For online purchases, consumers may have a 14-day withdrawal periodunder EU law. However, this does not apply to services that have already been used or customized products(e.g., personalized training plans).
-
BGB § 307 (Fair Contract Terms) – We operate without long-term contracts, ensuring you are never locked into a commitment.
-
BGB § 812 (Unjust Enrichment Law) – If a refund is issued, we may deduct the value of any sessions already attended.
For more information on your consumer rights, visit: Berlin Consumer Protection Office
7. Contact Information
If you have any questions regarding this policy or need assistance with a refund, please reach out to us:
📍 RYZZFIT – Berlin
📧 info@ryzzfit.com
📞 +49 15218135867
This detailed policy ensures legal compliance, protects your business, and maintains customer satisfaction. Let me know if you need any edits! 🚀